1301 N. Eglin Pkwy, #A, Shalimar, FL 32579
(850) 460-7480[email protected]
English & Spanish Service

Local serviceIndependent choices

Insurance should feel personal—not complicated. Meet the local Florida team behind Coast2Coast Insurance Agency.

Our Agency

Florida insurance with people you can actually call.

At Coast2Coast Insurance Agency, we believe insurance should feel personal—not complicated.

As a locally owned and independent insurance agency serving clients throughout Florida, we take the time to understand what matters most to you and help you find coverage that fits your needs, lifestyle, and budget. Because we’re independent, we can work with multiple insurance carriers to compare coverage options and help you make an informed decision.

Whether you’re protecting your home, vehicles, boat, rental property, or business, our goal is to make the insurance process as simple and straightforward as possible.

What truly sets Coast2Coast Insurance apart is our commitment to personal service. We’re not a call center—we’re a local team that values relationships and believes our clients deserve responsive, knowledgeable service from people they know and trust.

Florida insurance can be challenging, and having an experienced independent agent on your side can make all the difference. We’re here to answer your questions, explain your options, and help you navigate your coverage with confidence.

Coast2Coast Coverage. Fair Rates. Unmatched Customer Service.

We’d love the opportunity to earn your business and become the insurance agency you can count on for years to come.

Meet the Team
Sandra Mercado professional headshot

Sandra Mercado

Founder & Principal Agent

Hello and welcome! My name is Sandra Mercado, the founder and principal agent behind Coast2Coast Insurance Agency. Originally from Puerto Rico, my journey eventually brought me to Florida as a military spouse—an experience that gave me a deep appreciation for community, adaptability, and helping families navigate major transitions.

My career in the insurance industry began 20 years ago as an independent producer, and I quickly moved up to successfully manage a local agency for several years. Armed with that extensive industry knowledge and experience, I opened Coast2Coast Insurance Agency in 2013. I am proud to offer our insurance services and support in both English and Spanish, specializing in a comprehensive suite of insurance products tailored to individual needs.

In everything I do, I strive to provide the best customer service possible, working directly with clients to help them understand coverage, rates, and available options with transparency and confidence.

When I am not helping clients protect what matters most, you can usually find me spending quality time with my family and friends, traveling, relaxing out on the water, and checking out new local eateries.

Samantha Morris-West professional headshot

Samantha Morris-West

Customer Representative · Florida 4-40 License

Hi, I’m Samantha! I’ve been in the insurance industry for 7 years and hold my Florida 4-40 Customer Representative License. I specialize in personal insurance, with a focus on auto and flood here at our agency.

I’m a big believer in treating people the way I’d want to be treated — with honesty, patience, and a personal touch. My goal is to be more than just your insurance agent; I want to be someone you know you can reach out to when you need help.

Outside of work, I enjoy spending time with my family, staying active, and enjoying everything the Florida sunshine and Emerald Coast have to offer. I’m excited to be part of the Coast2Coast Insurance Agency team and look forward to helping protect what matters most to you.

Becky Mason professional headshot

Becky Mason

Insurance Agent · Florida 2-20 General Lines License

Hello, my name is Becky. I have been working in the insurance industry for 31 years, 25 of those specializing in Florida’s personal lines market.

Throughout my career, I have witnessed the impact of severe storms, the challenges faced by Florida residents, and the many changes affecting the state’s insurance industry. I specialize in homeowner's insurance and condominium unit owners (HO-6) coverage. I have also recently expanded into commercial lines, allowing me to assist clients with a broader range of business insurance needs.

I have held an active 2-20 General Lines Agent License since 2006. With my extensive knowledge of Florida’s ever-changing insurance market and the various insurance carriers available, I am committed to listening to your needs and helping you find the coverage option that best suits you.

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